Return and Refund Policy

Refund and Return Policy

 

At Laddu Pallem, we take pride in offering healthy, handmade millet and seed laddus crafted with care and quality. Due to the perishable nature of our products, we have specific guidelines regarding returns and refunds.

1. Returns

As our laddus are food items, we do not accept returns once the package is delivered, to ensure safety and hygiene for all customers.

2. Refunds

We offer refunds in the following situations:

  • Damaged or defective products: If you receive a product that is damaged or defective, please contact us within 24 hours of delivery. Kindly share clear photos of the damaged items and the packaging.

  • Incorrect order: If we send the wrong product, please notify us within 24 hours, and we will arrange refund.

3. How to Request a Refund

To initiate a refund request, email us at laddupallem@gmail.com with:

  • Your order number

  • Description of the issue

  • Photo evidence, if applicable

Our team will review your request and respond within 2–3 business days.

4. Refund Processing Time

Approved refunds will be processed to your original method of payment within 5–7 business days. Timelines may vary depending on your bank or payment provider.

5. Non-Refundable Situations

We do not offer refunds for:

  • Taste preference or personal dislike

  • Delays caused by courier or incorrect shipping address

  • Orders not collected after delivery attempts

6. Contact Us

If you have any questions about our policy, feel free to contact us:

📧 Email: laddupallem@gmail.com
📞 Phone/WhatsApp: +91 9997839994
🌐 Website: www.laddupallem.com